Latest Update: May 13, 2025


At Prime Vine Winery, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (https://primevinewinery.com), make a purchase, or interact with our services. By using our website or services, you agree to the practices described in this policy.

If you have any questions about this Privacy Policy, please contact us.


Who We Are

Prime Vine Winery is a family-owned winery dedicated to crafting exceptional wines. Our website is located at https://primevinewinery.com.


Information We Collect

We collect information to provide you with a seamless experience, process your orders, and improve our services. The types of information we collect include:
1. Information You Provide
  • Comments: When you leave comments on our website, we collect the data entered in the comment form (e.g., name, email address, and comment content). We also collect your IP address and browser user agent string to help detect spam.
  • Account Information: If you create an account or register on our website, we store the personal information you provide, such as your name, email address, billing/shipping address, and phone number. This information is stored in your user profile.
  • Purchases: When you purchase wine or other products, we collect information necessary to process your order, including your name, payment details (processed securely via our payment provider), billing/shipping address, and contact information.
  • Contact Forms: If you submit inquiries through our contact forms, we collect the information you provide, such as your name, email address, and message content.
  • Age Verification: As a winery, we may collect information to verify that you are of legal drinking age (21 or older in the United States) before processing orders or allowing access to certain features.
2. Information Collected Automatically
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. For example:
    • If you leave a comment, you may opt-in to cookies that save your name, email, and website for convenience. These cookies last for one year.
    • Visiting our login page sets a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
    • Logging in sets cookies to save your login information (lasting two days) and screen display preferences (lasting one year). Selecting “Remember Me” extends login cookies to two weeks.
    • Editing or publishing an article saves a cookie with the post ID, which expires after one day.
  • Usage Data: We collect information about how you interact with our website, such as pages visited, time spent, and referral sources. This data is collected via analytics tools to improve our services.
  • IP Address and Device Information: We collect your IP address, browser type, operating system, and device information to detect spam, ensure security, and personalize your experience.
3. Media
If you upload images to our website (e.g., in comments or user profiles), avoid including images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website, which may compromise your privacy.
4. Embedded Content from Other Websites
Our website may include embedded content (e.g., videos, images, or social media posts) from third-party websites. These websites may collect data about you, use cookies, or track your interactions, especially if you are logged into their services. We are not responsible for the privacy practices of these third-party websites. Please review their privacy policies for more information.


How We Use Your Information

We use your information to:
  • Process and fulfill your orders, including shipping wine and verifying your age.
  • Respond to your inquiries and provide customer support.
  • Manage and moderate comments on our website.
  • Personalize your experience, such as remembering your preferences or recommending wines.
  • Improve our website, products, and services through analytics and user feedback.
  • Send you promotional emails, newsletters, or event invitations (if you opt-in). You can unsubscribe at any time.
  • Detect and prevent fraud, spam, or security threats.
  • Comply with legal obligations, such as tax reporting or alcohol regulations.

Who We Share Your Data With

We do not sell your personal information. We may share your data with:
  • Service Providers: Trusted third parties who assist us with payment processing, shipping, website hosting, analytics, or spam detection. These providers are contractually obligated to protect your data.
  • Gravatar Service: If you leave a comment, an anonymized string (hash) of your email address may be shared with Gravatar to display your profile picture. See their privacy policy at https://automattic.com/privacy/.
  • Legal Authorities: If required by law, we may share your data to comply with legal obligations, respond to subpoenas, or protect our rights.
  • Automated Spam Detection: Visitor comments may be checked through an automated spam detection service, which may process your IP address and comment content.
If you request a password reset, your IP address will be included in the reset email for security purposes.


How Long We Retain Your Data

  • Comments: Comments and their metadata (e.g., IP address) are retained indefinitely to recognize and approve follow-up comments automatically.
  • User Accounts: If you register, we store your personal information in your user profile until you delete your account. You can edit or delete your information at any time (except your username).
  • Purchase Data: Order information is retained for as long as necessary to fulfill our legal, tax, and accounting obligations (typically 7 years).
  • Cookies: Cookie durations are outlined in the “Cookies” section above.
We regularly review and delete data that is no longer needed, except where required for legal or administrative purposes.


Your Data Rights

You have the following rights over your personal data:
  • Access: Request an exported file of the personal data we hold about you, including data you provided.
  • Correction: Update or correct inaccurate information in your user profile.
  • Deletion: Request that we erase your personal data, except for data we must retain for administrative, legal, or security purposes.
  • Objection: Opt out of promotional communications at any time by clicking “unsubscribe” in emails or contacting us.
  • Portability: Request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact us at [insert contact email or form link]. We may verify your identity before processing your request.


Where Your Data Is Sent

Your data may be transferred to and stored in locations outside your country, including the United States, where our servers and service providers are located. We ensure that any international data transfers comply with applicable data protection laws, such as using standard contractual clauses or other safeguards.


Security Measures

We take reasonable steps to protect your data, including:
  • Using secure sockets layer (SSL) encryption for data transmission.
  • Implementing access controls and firewalls to prevent unauthorized access.
  • Regularly updating our systems to address security vulnerabilities.
However, no online system is 100% secure. If we detect a data breach, we will notify affected users and relevant authorities as required by law.


Age Restrictions

Our website and products are intended for individuals of legal drinking age (21 or older in the United States). We do not knowingly collect personal information from individuals under 21. If we discover that we have collected such information, we will delete it promptly.


Refund Policy

We hope you love your purchase from Prime Vine Winery! Please note that all sales are final and non-refundable.


Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing personal information.


Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the “Effective Date” at the top. Please review this policy periodically.


Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Prime Vine Winery
Tasting Room & Event Center
(330) 807-1317
4332 Manchester Rd,
New Franklin, OH
44319 USA